RETURNS
INFORMATION RETURNS WINTER/SUMMER CLEARANCE SALE : No refunds, returns exclusively on voucher valids 6 months on the eshop.
3X RETURNS : please note that refunds generally take longer when using split payments, please contact support@scalapay.com if you have any questions.
Terms and Conditions of Returns
METROPOLITAN FRANCE
You can return any item ordered within the past 14 days from the delivery date, without justification or penalties.
You then have 7 days to send back your parcel.
Your item must be in perfect conditions : never being worn, or washed, or damaged, in its original packing and with the return form.
Every returned items will be totally refunded or a credit note will be generated, according to your demand. (Sample sale and Summer Deals returns : exclusively on voucher valid for 6 months on the eshop).
In both cases, return fees are free if you are in metropolitan France (Except for Outlet et Sample Sale). To do so, you can only use the prepaid stamp sent with your parcel.
Register your return :
1) Log in to your account
2) Go on "Order history and details" section
On the corresponding order, check the item you wish to return and precise in the dedicated box if you want a REFUND or a CREDIT NOTE. (To exchange an item, you must send it back to us and proceed to a new order.)
We will confirm your demand by email, within 24 hours or 1 working day.
4) Prepare your parcel with the items in the original packaging and with the return form. This document can be print out from you account, in "My merchandise returns" section.
5) Stick the prepaid stamp on the parcel and bring it to the Post Office.
INTERNATIONAL
You can return any item ordered within the past 14 days from the delivery date, without justification or penalties.
You then have 7 days to send back your parcel.
Your item must be in perfect conditions : never being worn, or washed, or damaged, in its original packing and with the return form.
Every returned items will be totally refunded. (Sample sale and Summer Deals returns : exclusively on voucher valid for 6 months on the eshop).
Return fees are at your expenses.
NB: for international shipments, customs fees may be required for the return of your product, these fees are to be paid by the customer.
IMPORTANT: Following BREXIT, returns to the UK are suspended, it is no longer possible to return your goods when ordering for a temporary period.
Register your return :
1) Log in to your account
2) Go on "Order history and details" section
On the corresponding order, check the item you wish to return and precise in the dedicated box the reason of your return and that you want a REFUND. (To exchange an item, you must send it back to us and proceed to a new order.)
We will confirm your demand by email, within 24 hours or 1 working day.
4) Prepare your parcel with the items in the original packaging and with the return form. This document can be print out from you account, in "My merchandise returns" section.
5) Bring the parcel to the carrier of your choice and send it back to the following address :
SNDR EVOLUTION
QUAI REIKO
6 rue Georges Louis Buffon
39100 DOLE
France
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DELAY OF REFUND
Our e-shop https://www.reikojeans.com is committed to refund your returned items within 14 days maximum, from the day the parcel is received in our warehouse. (Sample sale and Summer Deals returns : exclusively on voucher valid for 6 months on the eshop). This period may be extended due to the health crisis. Refunds are made directly on the credit card used for the payment or on the Paypal account used if you chose this method of payment.