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RETURNS

Terms and Conditions of Returns

METROPOLITAN FRANCE

You can return any item ordered within the past 30 days from the deilvery date, without justification or penalties. 

Your item must be in perfect conditions : never being worn, or washed, or damaged, in its original packing and with the return form.

Every returned items will be totally refunded or a credit note will be generated, according to your demand.

In both cases, return fees are free if you are in metropolitan France. To do so, you can only use the prepaid stamp sent with your parcel.

To exchange an item, you must send it back to us and proceed to a new order with the credit note generated.

Register your return :

1) Log in to your account

2) Go on "Order history and details" section

On the corresponding order, check the item you wish to return and precise in the dedicated box if you want a REFUND or a CREDIT NOTE.

We will confirm your demand by email, within 24 hours or 1 working day.


4) Prepare your parcel with the items in the original packaging and with the return form. This document can be print out from you account, in "My merchandise returns" section.

5) Stick the prepaid stamp on the parcel and bring it to the Post Office.

INTERNATIONAL

You can return any item ordered within the past 30 days from the deilvery date, without justification or penalties. 

Your item must be in perfect conditions : never being worn, or washed, or damaged, in its original packing and with the return form.

Every returned items will be totally refunded or a credit note will be generated, according to your demand.

Return fees are at your expences except if you ask for a credit note (only for European countries). In that case, we will send you a prepaid stamp by email.

Register your return :

1) Log in to your account

2) Go on "Order history and details" section

On the corresponding order, check the item you wish to return and precise in the dedicated box if you want a REFUND or a CREDIT NOTE.

We will confirm your demand by email, within 24 hours or 1 working day. If you asked for a credit note, we will send you by email a prepaid stamp (only available for European countries).


4) Prepare your parcel with the items in the original packaging and with the return form. This document can be print out from you account, in "My merchandise returns" section.

5) Bring the parcel to the Post Office and send it back to the following address :

SNDR FASHIONING

ESHOP REIKO

17 Rue Thomas Edison 

25000 BESANCON

France


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DELAY OF REFUND

Our eshop https://www.reikojeans.com is committed to refund your returned items within 14 days maximum, from the day the parcel is received in our warehouse. Refunds are made directly on the credit card used for the payment or on the Paypal account used if you chose this method of payment. 


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