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You wish to obtain information on an article sold on our e-shop?

You have questions about a past order?


Contact our Customer Service Department:


- ☎️ By phone : (+33) 04 86 01 16 96, from Monday to Thursday from 8:30 am to 12:30 pm and from 2:00 pm to 5:00 pm and on Friday from 8:30 am to 12:30 pm and from 2:00 pm to 4:00 pm. (Free calls)

- ✉️ By email :

- ⌨ By chat directly on the website

-☎️ By WhatsApp (message only) to: +33 (0)6 31 12 38 42

For any question related to your order, please provide the order number indicated on your delivery note or your order confirmation email.


The customer service will be able to provide you with all the answers to questions on the following subjects

  •    Information about the cuts/models
  •    Information about your order
  •    Information about your delivery
  •    Information about your return order
  •    Information about your refund
  •    Store Location Information
  •    Advice



NB : For information,

- We do not exchange items directly on our website.

- We do not carry out cancellation of order.



For any question related to a purchase made in a store, we invite you to contact the concerned sales outlet. Contact details HERE.


For any question related to an application, you can send your CV and cover letter by email to


  • Find all our different cuts HERE
  • Need a personal shopper to help you in your choices ? Go to HERE
  • Are you interested in our story? You don't know us yet? The REIKO team explains its history HERE