Cookies

Our webstore uses cookies to offer a better user experience and we recommend you to accept their use to fully enjoy your navigation.

More information
 

GENERAL TERMS AND CONDITIONS OF SALE
AND LEGAL POLICY

 Updated on 20/09/2022

Legal Policy

Article 1. Presentation

Article 2. Scope of application of the general conditions of sale & accessibility of the site - Object

Article 3. Information relating to the items and limitation of responsibility

Article 4. Conditions of the order of the articles & registration on the site

Article 5. Confidentiality of personal data & cookies

Article 6. Finalization of the order on the website

Article 7. Proof of the order

Article 8. Price of the items

Article 9. Terms of payment

Article 10. Security of the transactions

Article 11. Delivery

Article 12. Right of withdrawal

Article 13. No return of items purchased in a store

Article 14. Conformity - Guarantee

Article 15. Scope of the present conditions

Article 16. Disputes - Applicable law and jurisdiction

Article 17. Information on legal guarantee

Article 18. Limitations of liability

 

This www.reikojeans.com website is edited and managed by the company VYB, whose registered office is located at 148 Traverse La Martine bât B2  -13011 Marseille, FRANCE +33 (0)4 86 01 16 96.

French SARL (limited liability company) with share capital of €500.000, registered with the Trade and Companies Registry in Marseille under the number B 517 474 466, VAT no.FR05517474466.

Email contact: help@reikojeans.com

Phone contact: 04 86 01 16 96

Publications Manager : Bryan ASSOULINE

The Establishment in charge of the service, selling the products offered for sale on the www.reikojeans.com website, is the company VYB .

Host: GRAAL NETWORK 18 rue Negresko 13008 Marseille with share capital of € 142 000, registered with the Trade and Companies Registry in Marseille under the number 519 403 973 tel. 04.91.74.77.28

CNIL (French Data Protection Agency): This website has been indicated in a form sent to the CNIL (French Data Protection Agency), which has issued the receipt no. 1786082 v 0.

 

Article 1. Presentation

 - The present general conditions of sale are concluded between:

On the one hand: The company VYB ("VYB"), whose head office is located 148 Traverse de la Martine -BAT 2 -13011 Marseille FRANCE, SARL with a capital of 500 000 €, RCS Marseille B 517 474 466 VAT number FR05517474466 contact: tel 04 91 65 16 82, or help@reikojeans.com.

hereinafter referred to as "the Seller".

And, on the other hand: The non-trading natural person, major, having the legal capacity to contract by himself or through the intermediary of a person depositary of the parental authority, his tutor, or his curator, and wishing to make a purchase via the Internet Site " www.reikojeans.com ".

Hereafter referred to as "the Customer".

Together referred to as "the Parties".

  • The present General Terms of Sale (GTS) apply to any order placed from the website http://www.reikojeans.com ("the Site") by a Customer ("the Customer").
  • The present Terms and Conditions of Sale are made available on our site, before the validation of any order. Consequently, the fact of placing an order implies the whole adhesion and without reserve of the purchaser to these CGV.
  • The Customer of the website http://www.reikojeans.com acknowledges, before and expressly when placing any order, that he/she has read and accepted without reserve the present general terms of sale.
  • The company VYB reserves the possibility of adapting or modifying the present general conditions of sale at any time. The general sales conditions applicable to an order are those published on the Site on the date the order is registered.
  • The conditions applicable to the order of an article by a customer are those in force on the day of the order.

 

Article 2.Scope of application of the general conditions of sale & accessibility of the site - Object

 The present general conditions of sale define in an exhaustive way the whole of the rights and obligations between the Company VYB and the Customer wishing to acquire goods proposed with the sale on Internet site www.reikojeans.com. The whole of the methods of sale, between the Company VYB and the Customer will be governed by the present general conditions. They govern all the stages of the sale, from the placing of the order to the guarantee of the ordered products, including payment, delivery and the Customer's right of withdrawal.

The website www.reikojeans. com site allows the Customer to order from VYB a selection of REIKO JEANS products immediately online via the Internet for delivery to Metropolitan France (including Corsica), the Principality of Monaco, the French overseas departments and territories, Spain (excluding the Canary Islands), Portugal, Germany, Belgium, Luxembourg, the United Kingdom and the United States, Belgium, Luxembourg, the United Kingdom, Switzerland, Italy, the Netherlands (excluding the Netherlands Antilles and Aruba), Ireland, Austria, Denmark, Sweden, Greece and Finland, Cyprus, Estonia, Malta, Slovakia, Slovenia, Norway, the United States, Canada, Lebanon, Israel and Taiwan.

We inform you that, insofar as you order the products online, your agreement to the content of these general terms and conditions of sale does not require a handwritten signature. Consequently, the fact of placing an order implies the Customer's full prior and unreserved acceptance of the GTC by clicking on the "I have read and accept the general terms and conditions of sale" button.

The Company VYB is brought to adapt regularly the text of the general conditions of sale and asks its customers to take note of the version in force at the day of the order.

- To this end, the customer has the option of saving and reproducing the general conditions.

- In any case, the contract of sale of a good bought on the site is composed of the general conditions of sale in force at the time of the order and the order form.

- The possibility of placing orders for the products available on the Site (hereinafter the "Products") is reserved for private individuals, i.e. persons who are not seeking to satisfy their professional needs.

- The resale or distribution of REIKO JEANS products purchased on the www.reikojeans.com website is strictly forbidden.

- The present general conditions of sale are exclusively applicable to items offered for sale bearing the brands marketed by the Company VYB concluded at a distance through the intermediary of the Company's Internet site identified by the domain name www.reikojeans.com.

The site is accessible to all the users of the Internet network in principle 24/24h, 7/7d, except interruption, programmed or not, by VYB or its service providers, for the needs of its maintenance and/or safety or case of absolute necessity (such as defined below). VYB Bili cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the Site.

VYB does not guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will function without breakdown or interruption. In this regard, VYB may determine freely and at its sole discretion any period of unavailability of the Site or its content. VYB cannot be held responsible for data transmission problems, connection problems or network unavailability.

VYB reserves the right to modify the Site for technical or commercial reasons. When these modifications do not alter the conditions of the provision of services in a substantial and negative manner, the Customer may be informed of the modifications made, but his acceptance is not required.

Legal information: It is reminded that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect his own data and/or software from contamination by any viruses circulating on the Internet.

 

Article 3. Information relating to the items and limitation of responsibility

In accordance with the provisions of the article L.111-1 of the code of the Consumption, the Customer can, beforehand, take knowledge on the Site of the essential characteristics of the Articles which it wishes to order.

The information which appears on the Site is as precise as possible. The Company cannot be held responsible for non-substantial errors which could affect the characteristics of the articles. The photographs and other reproductions of the items are however only indicative and have no contractual value. Most of the products displayed on the Site are available in selected retail stores in Europe, subject to availability. In some cases, merchandise displayed for sale on the Site may not be available for sale in retail stores. Errors or changes may occur exceptionally exist, in particular in the case of simultaneous orders of the same product by several customers.

Colors - the company VYB in charge of the administration of the contents, makes its best efforts to display as accurately as possible the colors of the products listed on the Site. The colors you see depend on your computer monitor, however, there is no guarantee that your monitor's display of colors will be accurate, reliable or error-free. The colors and finishes are therefore indicative and are not binding or contractual. Variations may occur, in particular due to the technical limitations of color rendering on your computer equipment.

Consequently, VYB cannot be held responsible for any errors or inaccuracies in the photographs or graphic representations of REIKO JEANS products appearing on the www.reikojeans.com website. In case of questions about the products, you can of course contact our Customer Service.

- The offers presented on the Site are valid within the limits of available stocks. The Customer is informed of the availability of the Product by the heading "add to basket" or by the heading "temporarily unavailable".

- The VYB company does not incur any responsibility in the event of stock shortage or unavailability of the products.

- The company VYB reserves the right to change at any time and without notice the articles proposed on the site www.reikojeans.com.

- Any article indicated as available, can be not it in reality (physical stock), in this precise case, VYB commits itself to give you all the information which the Customer needs concerning the availability of this article and of a possible delivery date.

 

Article 4.Conditions of the order of the articles & registration on the site

 4.1 Orders are placed directly on the Site.

 >By using this site, you declare that you are at least of legal age and have the legal capacity to enter into a contract.

The Customer acknowledges that he/she is aware that the website www.reikojeans.com only accepts :

- orders placed by a customer non-trading natural person having quality of consumer, major, having the legal capacity to contract by itself or through a person depositary of the parental authority, its tutor, or its curator;

- with a view to delivery to himself, or to any third party of his choice also having the status of consumer, the latter having to be domiciled in the country in which the customer who placed the order is domiciled.

The Customer is personally responsible for setting up the computer and telecommunication means allowing him/her to access the Site. The Customer keeps at his the customer is responsible for the telecommunication costs when accessing the Internet and using the Site.

The offers are valid as long as they are visible on the site within the limits of available stocks.

The VYB Company informs you that for online purchases, we sometimes offer additional discounts that are not valid for items sold in stores. In the same way, promotions available in store may not be available on our website.

 >Registration on the site

 In order to place an Order, the Customer must first register on the Site by creating an account containing the Customer's information (the "Account").

 To validate an order, you must first identify yourself. To this end, you fill in, according to the information provided to you online, a form made available to you in which you provide the information necessary for your identification and in particular your surname, first names, telephone numbers, postal and e-mail addresses and billing and delivery addresses.

You then definitively validate your order by clicking on the button "Validate the order" to show your commitment and your acceptance of the general conditions of sale. The Customer's registration on the Site is validated by VYB after verification of the standard form filled in by the Customer. The Customer receives a registration confirmation email.

In order to allow an easier and faster registration or connection to the Site, the Customer has the possibility to automatically pre-fill the registration form using the "Facebook Connect" option. To learn more about the protection of personal data during its collection, processing and use, as well as the optional rights and settings to protect his or her privacy, the Customer may consult Facebook's privacy policies at www.facebook.com.

To place an order on the Site, the customer must be of legal age, have legal capacity and be the holder of a bank card (Visa - MasterCard - Carte Bleue) or a PayPal account to the exclusion of any other means of payment (PayPal allows you to pay online without communicating your financial information during the transaction. Discover the PayPal universe - click here)

Orders will be accepted within the limits of available stocks. To this end, the customer is informed at the time of ordering on the information page of the Site describing each item of the availability of the article. If the ordered articles are not available, the Company will inform the customer by e-mail as soon as possible and will refund the invoiced price by bank transfer or will propose the modification of the order of the articles concerned.

4.2 The Company VYB is entitled to refuse any order made by a customer with whom there is a dispute relating to the payment of a previous order.

If the Company notes that the order does not satisfy the present general conditions of sale, it will inform the customer by telephone or by e-mail within a maximum of six (6) days. If the client fails to proceed with the correction of erroneous elements or elements contrary to the in the event of failure to comply with these terms and conditions of sale, the Company reserves the right to cancel the order outright.

 

Article 5. Confidentiality of personal data & cookies

 

PERSONAL DATA

>Our Site is committed to protecting your personal data and privacy. We inform you that this automated processing of information, in particular the management of users' e-mail addresses, has been declared to the CNIL under the number: 1786082v0.

  •  When you visit our site, we may ask you for information through forms or when you create your customer account. The requested information, marked with an asterisk, is mandatory. They are necessary to process your requests. This information is intended for VYB for the purposes of recording and processing your orders and managing your customer account. All data communicated to VYB is intended exclusively for our company. The Customer also has a right of access and of correction to the data relating to it which it can exert by sending a mail to the following address VYB, 148 Traverse de la Martine -BAT 2 -13011 Marseille FRANCE, or help@reikojeans.com
  • It is reminded that during the ordering process, the Company collects personal data. This data is necessary for the processing of the order and may be communicated in whole or in part to the Company's contractual partners involved strictly in the execution of the order. The customer is informed that these same personal data are also collected by the organization in charge of the analysis of the orders and the fight against the credit card fraud. The information and data concerning our customers are necessary for the management of orders and commercial relations.
  •  Your banking information is never in our possession. The transactions are entirely processed by Paypal or by the secure payment module of our partner PAYPLUG, or SCALAPAY
  •   VYB has implemented security measures to protect the personal information you provide from unauthorized access and use. All the financial information that you provide on the www.reikojeans.com website is stored in the secure site of the financial institution chosen by VYB. Transactions conducted on the www.reikojeans.com website are protected by SSL encryption. Please be aware, however, that no data transmission over the Internet is 100% secure and that any information provided online can potentially be intercepted and used by someone other than the intended recipient.
  •  We may also ask you, by e-mail, to provide proof of your identity and address (e.g. electricity receipt, telephone bill), and possibly a scan copy of the partially masked front and back of your bank card (in no case should you communicate the security code), in order to protect you from fraudulent transactions. Through these receipts, we guarantee you better security, by ensuring that you are the owner of the credit card used.
  • In the absence of production of the requested documents or if the documents produced are not conclusive and do not allow VYB to ensure the identity of the author of the order, the reality of the direct debit, or the apparent conditions of solvency, VYB will have the right to cancel the order.

In accordance with the Data-processing law and Freedoms of January 6, 1978 you have, constantly, of a right of access, of correction, and opposition to the whole of your personal data by writing, by mail and by justifying of your identity, with our company, with the following address: help@reikojeans.com or with the following address VYB, 148 Traverse de la Martine -BAT 2 -13011 Marseille FRANCE

Depending on your choices made when creating or consulting your account, you may receive offers from our company. If you no longer wish to receive such offers, you may at any time make a request via your customer area or by writing to us at the following address: help@reikojeans.com.

VYB may retain for archival purposes copies of communications with users of the www.reikojeans.com website and any responses to questions or comments sent to users by our Customer Service Department.

 

COOKIES AND OTHER TECHNOLOGIES

 -Cookies are small text files stored on the hard drive of a website visitor that are used (among other things) to record information about the visitor or the visitor's visit to the site. No personally identifiable information is stored in a cookie or transferred to a third party.

-The VYB website may use "cookies" and other technologies, such as web beacons or "pixel tags". These technologies allow VYB to better understand the behavior of its customers and to indicate which parts of the site are most visited. VYB treats the data collected by cookies and other technologies as non-personal data.

 COLLECTION AND USE OF NON-PERSONAL DATA

 VYB collects non-personal data about the customer (data that cannot be directly linked to a specific person). VYB is permitted to collect, use, transfer and disclose non-personal data for any purpose. Examples of the non-personal information VYB collects and how it may be used are provided below:

 VYB may collect information such as the zip code, area code, country, location and time zone in which a product or service is used in order for us to better understand Customer behavior and to improve VYB's products, services and advertising.

VYB may also collect information about Customer activities through the website. This data is collected and used to help VYB provide more useful information to Customers and to understand which parts of the site, products and services are the most popular.

Article 6. Finalization of the order on the website

 VYB reserves the right to refuse an order in particular in the event of the product not being available, of the impossibility of debiting the amount of the order from the Bank Account, or in the event that the price displayed on the Site on the date of the order would have been marred by a material error.

Ordering on the Site is subject to strict compliance with the procedures embodied in a succession of different screens indicating the steps that the customer must imperatively follow to validate the order.

The Customer accesses the Products offer from the home page by clicking on one of the tabs proposed.

 1.CART

 The Customer selects the Products he/she wishes to order by clicking on the "Add to cart" icon. The Customer is then automatically directed to the page summarizing the contents of the basket. The Customer can then either continue shopping by clicking on the "Continue Shopping" icon or order by clicking on the "Checkout" icon and be directed to the next step. The Customer can also display the contents of his basket at any time by clicking on "basket" in the upper right-hand corner.

 2.LOG IN

 If you do not have an account: you will be asked to create your own password for future use of this account.

If you already have an account: you will be asked for your e-mail address and password in order to authenticate you.

The Customer must enter his identifiers communicated during the creation of his account. If this is the Customer's first order, he/she must click on the "create your account" icon. After having filled in the requested information, the Customer clicks on the "register" icon.

A confirmation email will then be sent to the Customer.

Your account allows you to :

- track your orders ;

- track your return requests;

- save billing and delivery information for a future order;

- manage your newsletter subscription;

- modify your personal information.

You can deactivate your account at any time by sending an email to Customer Service by clicking on the "customer service" link. After deactivating your account, you are free to create a new account at any time.

Your customer account and password are personal and strictly confidential information that cannot be used or communicated to third parties. You are responsible for the use that is made of your customer account by third parties, in particular in the event of carelessness or negligence on your part.

In case of loss, theft or any fraudulent use of your password, you undertake to inform VYB immediately.

 3.INVOICING

 The Customer fills in the requested information concerning the billing address and the payment method. The billing address must be the same as the one attached to the payment card used to make the order.

In addition, the Customer enters the promotional code if he/she has one.

Then the Customer clicks on the "continue" icon.

 4.SHIPPING

 The delivery address is automatically filled in by the site. The customer has the option to have the order delivered to a different address in the same country as the billing address by modifying the data appearing on the screen.

Please note that in the event that the billing address and the delivery address are not identical, we reserve the right to contact you for further information.

We will ship your order to the address provided by you as long as that shipping address is within the country of purchase and in accordance with the shipping restrictions stated on our website.

 5.FINAL CHECK

 The following page summarizes the Products in the Customer's shopping cart, a summary page will be displayed automatically, including the photo of the item, its colors and references, the quantity chosen, its unit price and the total price including all taxes of the order.

You must check the accuracy of your selection before confirming your order.

If an error is made in entering the data, the Customer may either cancel the order by returning to the previous pages or by closing the current session of the Site, or modify the content of the order by entering the data again.

The Customer, having checked the box indicating that he/she accepts without reservation the terms of the present sales conditions, can then confirm his/her order by clicking on the "validate order" icon.

The fact of placing order involves the obligation for the customer to pay the company VYB.

You must check the exhaustiveness and the conformity of the information which you provide us at the time of the order, in particular concerning the delivery address.

You validate definitively your order by clicking on the button "Validate the order" to express your engagement and your acceptance of the general conditions of sale. From this moment, the order is recorded, and an order number is communicated to you as well as a confirmation on the screen and/or by e-mail. The data recorded by our Site constitutes proof of the nature, content and date of the order.

 6.PAYMENT

 The customer fills in his bank details necessary for payment and confirms his order.

By validating the order form, you guarantee that you have the necessary authorizations to use the method of payment that you have chosen.

From the moment the Customer has registered his order by clicking on the "confirm" icon, he is deemed to have accepted without reservation the present conditions of sale, the prices and quantities of the Products ordered, and the transport costs.

The validation of the order is considered final and binding on the Parties only upon payment of the order price by the Customer.

 

Article 7. Proof of the order

>Validation of the order: You will receive an email following the placing of your order, do not hesitate to check your spam mail or contact us if it is not the case.

E-mails will be considered as proof between the parties as well as the automatic recording systems used on the Site, in particular as to the nature and date of the order.

By express agreement, electronic communications are considered by VYB as well as by the Customer as having a probative value equivalent to that of written documents.

Our computerized registers, kept in reasonable security conditions, will be proof of the communications, orders and payments made.

For any amount greater than one hundred and twenty euros, in accordance with Article L.134-2 of the Consumer Code, we will proceed, during the applicable legal deadlines, to an archiving of purchase orders and invoices on a reliable and durable medium, which can be legally produced as evidence.

The customer has an access to this document at any time, on request made to the Company VYB by joining a document justifying his identity.

 >Refusal to process to an Order

VYB reserves the right to remove any Product displayed on the Site at any time and to replace or modify any content or information appearing on the Site. Despite VYB's best efforts to satisfy its customers' expectations, VYB may refuse to process an Order after having sent the Customer the confirmation e-mail summarizing the Order.

VYB shall not be liable to the Customer or to any third party for the harmful consequences of the removal of a Product from the Web site, or the replacement or modification of any content or information appearing on this Web site, or the refusal to process an Order after the confirmation e-mail summarizing the Order has been sent.

VYB formally prohibits the use of its Site for professional purposes, in particular with a view to purchasing for resale on a professional basis. Consequently, Benda Bili reserves the right to refuse an order placed by a professional or by a person acting obviously for professional purposes, in particular if the quantity of items ordered exceeds abnormally the needs of a consumer.

 

Article 8. Price of the items

The prices of the products sold on the www.reikojeans.com site are indicated in euros, all taxes included, excluding delivery charges. The Company VYB will not refund the VAT applied on the purchases carried out on the www.reikojeans.com site.

Delivery costs are at the customer's expense, except for specific mention or particular conditions.

Delivery costs in France by "Colissimo" are offered to customers from 80€ of purchase - Standard cost of 7€ concerning only the current collection

Any change in the legal rate of VAT applicable will be automatically reflected in the price of the articles, as soon as it comes into force.

The price that applies is the one displayed at the time of the order. Prices for the same product may vary from one country to another, as well as discounts during commercial operations.The sale prices of the products can be modified by VYB at any time but VYB commits itself to apply the prices in force at the time of the recording of the order subject to the availability of the products at this date.

VYB reserves the right to modify, limit or close, at any time, a special offer or a discount.

The prices of items displayed on www.reikojeans.com may differ from those in the physical stores where REIKO JEANS items are sold.

Notwithstanding the foregoing, if VYB discovers an error in the price of the products ordered, VYB reserves the right to cancel the order and invite the Customer to reorder the products at the correct price. If VYB is unable to contact the Customer, it will treat the order as cancelled. In these circumstances, if payment has already been made, the Customer will be refunded the cancelled order by VYB.

The amount of the transport costs relating to the delivery of the articles will be automatically displayed on the Site at the time of the validation of the mode of forwarding chosen by the customer and will be communicated again to the customer at the time of the confirmation of his order by email.

The confirmation of the price paid and the delivery costs charged to the customer in the form of an invoice in Euro currency is available to the customer on his personal account accessible from the Site. VAT included, but excluding customs and other taxes. Customs fees and other taxes must be paid by the Customer directly to the carrier.

 

Article 9. Terms of payment

The payment is due in full as from the order. Except in the case of a payment in 3X with the intermediary SCALAPAY.

  • All orders are payable in euros.
  • Payment is made at the time of the order, by credit card or via the online payment service PayPal or SCALAPAY.
  • The debit of your bank card or your credit card occurs only at the time of the validation of your order.
  • The credit cards that are accepted are indicated on the Site at the time of placing the order.
  • We do not accept cash, cheques or bank transfers.
  • The payment service provider is the only one authorized and responsible for the choice of the bank cards accepted as a method of payment for a purchase on the site.

By communicating his bank details, the Customer accepts in advance and unconditionally that VYB proceeds with the secure transaction. The Customer thus authorizes his bank to debit its sight account from the records or statements transmitted by VYB or by any company designated by VYB, even in the absence of invoices signed by the account holder.

For any payment by bank card on the www.reikojeans.com website, the electronic certificate issued by the telepayment manager will be considered as proof of the amount and date of the transaction, in accordance with the provisions of articles 1316 and following of the French Civil Code, as well as the electronic archiving means put in place by the VYB Company. In this respect, the dates and times of the server will be taken as proof between the parties.

The invoice for the order will be sent in a subsequent e-mail, confirming the final acceptance of the order by VYB. Invoices will be sent to the Customer in electronic format (PDF) and must be kept by the Customer.

In the event that, for any reason whatsoever (opposition, refusal of the issuing center, etc.), the debiting of the amounts due by the customer proves impossible, the order will not be recorded by VYB.

The amount due by the customer is the amount indicated on the order confirmation sent by e-mail to the customer.

The payment will be carried out, except unavailability of the waiter, immediately on Internet - by Bank card (MasterCard or Visa) - by account PAYPAL: the customer will be then automatically directed on his account PayPal. Once the PayPal payment is validated, the order is completed.

The Company VYB reserves the right to refuse any order or any delivery in the event of litigation existing with the customer, in particular in the event of: total or partial non-payment of a preceding order by the customer, in the cases where a litigation of payment would remain, of refusal of authorization of payment by bank card of non-payment or partial payment, of use of a Bank card not delivered by a European financial establishment and of non-availability of the products, if the customer engaged in a fraudulent activity, or for any other legitimate reason. VYB cannot be held responsible in this case.

We keep the full property of the products in sale, until the perfect collection of the totality of the sums due on the occasion of your order (expenses and taxes included).

However, as of the reception of the goods, the load of the risks is transferred to you. You must therefore ensure the proper preservation of these goods.

 

Article 10. Security of the transactions

www.reikojeans.com has chosen Payplug, Paypal, & Scalapay and its secure payment interface as its partner. At the time of the payment your banking information will be sent in an encrypted way to the Payplug interface thanks to the certification SSL (Secure Socket Laye). www.reikojeans.com does not have at any time your banking coordinates; the payment is directly carried out near our partner.

Article 11. Delivery

11.1 General provisions :

During the process of order, we indicate you the possible times and formulas of forwarding for the bought products and the chosen country of delivery.

This amount will be due by you in addition to the price of the products purchased.

At present, orders made from www.reikojeans.com can only be delivered to the following countries, excluding all others:

Metropolitan France (including Corsica), the Principality of Monaco, French overseas departments and territories, Spain (excluding the Canary Islands), Portugal, Germany, Belgium, Luxembourg, the United Kingdom, Switzerland, Italy, The Netherlands (excluding the Netherlands Antilles and Aruba), Ireland, Austria, Denmark, Sweden, Greece and Finland, Cyprus, Estonia, Malta, Slovakia, Slovenia, Norway, the United States, Canada, Lebanon, Israel and Taiwan.The Customer is invited to ensure that he/she is domiciled in a country that can be delivered before placing his/her order.

Delivery is made to the address you provided when you placed your order.

When the ordered article is available in stock, the delivery of the articles can intervene only after complete cashing of the payment of the order, with the address of delivery indicated by the customer. The parcels are dispatched with the delivery order, to the delivery address indicated by the customer at the time of his order.

VYB reserves the possibility of splitting the deliveries within reasonable limits, so that you obtain the ordered products as soon as possible. Your credit or debit card will be charged in the same way to correspond to the price of the products actually delivered.

Each separate delivery shall constitute a separate contract of sale. In case of delay in delivery by VYB Company of part of an order or in case of error with regard to a separate order, no right of cancellation of another separate order will be granted.

The customer is not entitled to ask VYB to deliver the ordered articles in several times.

Except during periods of sales or promotions, all validated orders are shipped the next business day. In case of unusual delay, an e-mail will be sent to you. During sales or promotions, orders are shipped within 2 to 12 days.

The times indicated are the estimated times announced by our transport providers, in working days.

VYB reserves the right to refuse to deliver ordered items to "post office boxes" or "poste restante", or to collective addresses such as offices, care or residential establishments, student residences. In any case, in such a case, the customer recognizes that the obligation of VYB for the delivery of the order stops at the effective delivery to the collective address indicated by the customer on his order form, even if the parcel is not received by the customer but by a third party.

To improve the routing and the follow-up of your orders, you will have to inform your cell phone number in your account during your registration on our Site.

A delivery deadline will be communicated to you before the validation of your order, taking into account the choice of the carrier. The applicable delivery times are those indicated during the validation of your order. They begin to run from the time the order is shipped.

Delivery problems: Any defect or delay in delivery exceeding eight (8) working days must be reported to our Customer Service as soon as possible. Any complaint formulated beyond thirty (30) calendar days after the date of validation of your order could not be taken into account.

The Company VYB insures each article until its delivery, at which time you are responsible for the articles purchased. If you have designated someone other than yourself as the recipient (for a gift, for example), you accept that the proof of a signature by this other recipient (or of a person present at his or her address) constitutes proof of the delivery and execution of the order by VYB Company and of the transfer of responsibility.

 UK - IN THE CONTEXT OF BREXIT

>Customs duties:

If the value of the shipment is less than 135,00£ (156,68€), you will have to pay 12% for the customs duties when you receive the package (of the value of your order + transport)

If the value of the shipment is more than £135.00 (156.68€), additional customs duties are payable upon receipt of the package

 >Return policy:

If you wish to return an order, you will have to pay again the customs fees for the return to France.

NB: In the current context, the parcel may be blocked in customs during a return & the delay will be longer

We are working with our teams to clarify the conditions following the Brexit to facilitate sales and your returns. Thank you for your understanding.

11.2 - Delivery conditions for international shipments

For all countries that can be delivered, with the exception of metropolitan France and Corsica, deliveries are made exclusively by the UPS carrier. Some exceptions may occur, international shipments can be generated via Colissimo.

The Customer is invited to consult the conditions of transport, delivery times and UPS rates by clicking directly on the corresponding tab on the Site.

11.3 - Delivery conditions for shipments in Metropolitan France

Shipments for deliveries in Metropolitan France and Corsica are handled by LA POSTE or by the carrier CHRONOPOST.

The Customer is invited to take note of the transport conditions, delivery times and rates of LA POSTE and CHRONOPOST by clicking directly on the corresponding tab on the Site.

11.4 General conditions of delivery and reception

Packages are given in conformity to the carriers who are responsible for their routing. In case of non-conformity during delivery (envelopes or cardboard boxes with visible traces of opening and/or deterioration), you must make reservations on the delivery note or refuse the goods. In the event of non-observance of these provisions, the responsibility of VYB.com cannot be committed. In this case, your order can neither be re-delivered, nor refunded.

The parcels leaving the warehouses of VYB are in perfect state and must be delivered to you in this state. If no reservation has been made, we will not be able to take into account possible disappearances, nor to respond positively to a request for compensation.

In spite of all the care taken by VYB in the preparation of the packages, it is nevertheless possible that a product is missing. Similarly, after the package has been transported, one of the products may be defective. This is why, at the reception of his order, the customer will take care to check the conformity of the received products. Any anomaly concerning the delivery (missing or defective product, damaged parcel) must imperatively be notified, the same day of the reception or at the latest the first working day following the reception, to the VYB customer service, by informing us at the following address: help@reikojeans.com or by registered mail (addressed to VYB SAV: 148 Traverse de la Martine -BAT 2 - 13011 Marseille, France) date of the post office being taken as proof. Any complaint formulated after this deadline cannot be taken into consideration and VYB will be released from any responsibility in this respect; VYB reserves the possibility of asking the customer to return the defective product. If the above-mentioned conditions are met, VYB will then proceed to issue a credit note, with a view to reimbursing the defective Product(s), or to reship the missing Product (subject to the validity of the Purchaser's request).

VYB declines any responsibility in the event of too great a delay in delivery due to the postal services or the means of transport, as well as in the event of loss of the ordered products or strike.

11.5 Holidays during which our customer service and shipping department is closed - Force majeure :

- January 1st - New Year's Day

- Easter Monday

- May 1st - Labour Day

- May 8 - Victory Day 1945

- Ascension Thursday

- Whit Monday

- July 14th - National Holiday

- August 15 - Assumption Day

- Yom Kippur: changing date September/October

 - November 1st - All Saints' Day

- November 11 - Armistice Day 1918

- December 25 - Christmas Day

In case of force majeure or exceptional events (natural disaster, epidemic, strikes, lock-out, etc.) delaying or prohibiting the delivery of goods, VYB is released from any responsibility. In any case, delivery on time can only be made if you are up to date with your obligations towards VYB.

Article 12. Right of withdrawal

You profit from a right of retractation during a 14 clear day deadline as from the reception of the Articles. When this period expires on a Saturday, a Sunday or a holiday, it is extended until the next working day. You do not have to justify your withdrawal.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail).

You can use the sample withdrawal form, but this is not mandatory.

In order for the withdrawal period to be respected, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

Alternatively, you can fill out and submit the sample cancellation form or any other unambiguous statement on our website. If you use this option, we will immediately send you an acknowledgement of receipt of the revocation in a durable medium (e.g. by e-mail).

When exercising the right of withdrawal, you can return the product(s) purchased and request an exchange or refund without having to pay any penalties. (Refunds only in the form of credit valid for 6 months on the e-shop).

The Customer recognizes that the proof of his retraction can be established by the computer records of the Company VYB or its service provider. Once the right of withdrawal has been notified under the above conditions, the reimbursement to the Client of all or part of his/her order is conditional upon the physical return by the Client to VYB of the items concerned in his/her order.

The Items must be returned to the following address SNDR EVOLUTION, QUAI REIKO, 6 rue Georges Louis Buffon, 39100 DOLE (France), as soon as possible and at the latest within 14 (fourteen) days following the communication of his decision to retract.

Any defect of restitution of the articles by the Customer within the time limit aimed above will make null and void the retractation of the Customer, the sale being then considered perfect, the price remaining acquired to the Company VYB and the product remaining then the property of the Customer.

Before returning an item, you must register your request in order to print a "Return Form". You will be able to download it directly from your customer area in the "My product returns" section.

Return shipping costs in France by "Colissimo" are offered to customers (except Outlet and Braderie).

The return of the Articles must take place within 14 days from the date on which the customer has informed VYB of his decision to withdraw. Any return made after this period will not be taken into account. The "Return Form" must be attached to the returned items. The items are returned at the Customer's risk to the address indicated on the "Return Form".

All returns must be accompanied by a copy of the invoice.

Items must be returned complete, carefully packaged, in the original packaging, and accompanied by all documents, elements and accessories that were in the original packaging, including the plastic sleeve and label.

The customer is free to choose the mode of sending of his product and to subscribe or not an insurance in the event of loss, theft or destruction of his parcel. The Company VYB does not take in charge any of these expenses nor the cost of transport and could not be held for person in charge of the non reception of the parcel of the customer. In general, all the expenses and risks related to the return of the product are the responsibility of the sender.

In the event of your withdrawal from this contract, we will refund all payments received from you without undue delay and in any event no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will make the refund using the same method of payment that you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you. (Refunds only in the form of credits valid for 6 months on the e-shop).

The Articles which would have been turned over not respecting these conditions will be refused and will remain at the disposal of the Customer.

Items returned during sales will be subject to a credit note & not a refund.

Article 13. No return of items purchased in a store

At present, items purchased in an authorized REIKO JEANS store, store or department store cannot be returned by mail by any means to our online store. Similarly, items purchased through our online store www.reikojeans.com cannot be returned to an authorized REIKO JEANS store, store or department store.

Article 14. Conformity - Guarantee

The customer must ensure upon receipt that the items delivered to him correspond to those of his order.

Exchange and refund in the case of non-conformity of the order: The customer will have to inform within a maximum of seven days the company VYB by e-mail to the address help@reikojeans.com of any non-conformity in the execution of the concluded order. After agreement of the Company, the customer will have to return the articles in question in their original packing, in perfect state, complete (label, accessories, note, guarantee...) and accompanied by a copy of the invoice the whole addressed to REIKO JEANS STORE - VYB, 148 Traverse de la Martine -BAT 2 - 13011 Marseille FRANCE. It will be up to the customer to keep all proof of return, which supposes that the articles are returned by registered mail or by any other means giving certain date to this sending. The company VYB will proceed to the exchange of defective article(s) by (s) (product(s) identical to that (those) ordered, within the limit of available stocks, or product(s) of equivalent quality and price, within the limit of available stocks) or to the refunding according to the wish of the customer. In the absence of a possible exchange of the returned article(s), the reimbursement of the invoiced price of the non-conforming articles returned will be carried out, by re-crediting the bank card having been used for the payment of the order, at the latest within 30 (thirty) days following the reception by the Company VYB of the returned article.

The costs of returning the product ordered and delivered to the Customer will be borne by VYB if it is a defective product or an error in the processing of the order.

We draw your attention especially to the fact that the guarantee does not cover the normal wear of a product and the non-observance of the instructions of maintenance of the articles.

Article 15. Scope of the present conditions

If one or more stipulations of the present general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their range.

Article 16. Disputes - Applicable law and jurisdiction

It is your responsibility to verify and comply with all local and international laws, rules and regulations (including minimum age requirements) related to the use of our site.

These Terms and Conditions are written in English and French. In the event that they are translated into one or more other languages, only the French or English text will be deemed authentic in the event of a dispute.

Any dispute to which the order could give rise, concerning for example its execution, interpretation, validity or cancellation, will be governed by French law (for the rules of form, as well as the rules of substance), excluding the provisions of the Vienna Convention of April 11, 1980 on the international sale of goods.

The present General Terms and Conditions of Sale are governed by and interpreted in accordance with French law in accordance with EC Regulation 593/2008 of June 17, 2008. The present General Terms and Conditions of Sale do not prevent VYB from complying with a public policy provision existing in the regulations of the country of the European Union from which the customer has placed an order under the terms of the present regulation provided that it is also domiciled there. In the event of a dispute, in accordance with the provisions of Regulation No. 44/2001 of December 22, 2000 :

- You may bring the matter before the court of the place where you are domiciled, or before the French courts,

- VYB may bring the matter before the court of the place where you are domiciled.

REMARKS

Your comments are welcome. If you wish, you can send us any remark and comment via our web form.

You benefit from the legal guarantee of conformity under the conditions of Articles L.217-4 and following of the Consumer Code and the guarantee of hidden defects under the conditions provided for in Articles 1641 and following of the Civil Code.

When you act in legal guarantee of conformity,

  • you have a period of two years from the delivery of the goods to act;
  •  you can choose between repair or replacement of the good, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code;
  • for any product purchased until March 17, 2016 at 23:59:59, you are exempted from proving the existence of the lack of conformity of the good during the six (6) months following the delivery of the good;
  • for any product purchased from March 18, 2016 at midnight, you are exempt from proving the existence of the lack of conformity of the good during the twenty-four (24) months following the delivery of the good.

The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted. You can decide to implement the guarantee of hidden defects within the meaning of Article 1641 of the Civil Code. In this case, you can choose between the resolution of the sale or a reduction of the sale price (Article 1644 of the Civil Code).

Article 18. Limitations of liability

Taking into account in particular that access to the system is provided free of charge, except for the cost of the connection price as well as that of the equipment necessary for it, which the Customer expressly recognizes, VYB's responsibility towards the Customer is by express agreement subject to the following limitations and conditions, without which VYB would not have agreed to the present conditions :

  • VYB provides access to its website free of charge to its customers.
  • VYB does not guarantee the accuracy, currency or completeness of the information on this website, which may contain technical inaccuracies or errors. VYB cannot be held responsible in any way for the updating of this site or for the accuracy and completeness of the information posted on it. Consequently, the Customer must ensure the accuracy and completeness of all information posted before making any decision related to the services, products or other subjects described on the site.
  • VYB is in no way bound by an obligation of result as to the accuracy of its information and data appearing on the site.
  • VYB may make changes to the products and services offered on its site or to the prices applicable to these products and services at any time and without notice. The information published on the VYB site concerning products and services may be out of date, and VYB makes no commitment to update the information published on the site concerning these products and services.
  • VYB DOES NOT WARRANT THAT THE SITE OR ITS CONTENT OR THE SERVICES AND FEATURES OFFERED ON THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT USE OF THE SITE WILL PRODUCE SPECIFIC RESULTS. THE SITE AND ITS CONTENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. VYB CANNOT GUARANTEE THAT THE FILES AND DATA ON THE SITE WILL BE FREE OF VIRUSES, CONTAMINATION OR MALICIOUS FEATURES. VYB DOES NOT MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF ACCURACY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VYB SHALL NOT BE LIABLE FOR ANY ACT, OMISSION OR CONDUCT OF ANY THIRD PARTY IN CONNECTION WITH OR ASSOCIATED WITH THE CUSTOMER'S USE OF THE SITE AND/OR SERVICES PROVIDED BY VYB. THE CUSTOMER ASSUMES FULL RESPONSIBILITY FOR ITS USE OF THE SITE.

The company VYB contracts, for all the stages of access to the site, of the process of order, of the delivery or the posterior services, only an obligation of means; its responsibility could not be committed for all the disadvantages or damage inherent in the use of the Internet network, in particular a rupture of the service or failure of connection of the Customer to the Site, an external intrusion or the presence of data-processing viruses, or of any fact qualified as cause beyond control, in accordance with the law and the jurisprudence The Customer acknowledges that the services provided by VYB via its website may be temporarily interrupted, particularly for maintenance or updating operations. He It is therefore up to the Customer to protect himself against these interruptions. VYB reserves the right to interrupt the services provided via its Internet site for the purposes of carrying out technical and maintenance operations, without the Customer being able to invoke the existence of a prejudice and/or claim the payment of penalties and/or damages. The parties expressly agree that VYB may, if it sees fit, temporarily suspend the supply of services associated with its website without the Customer being able to invoke the existence of a prejudice and/or claim the payment of penalties and/or damages, in particular in the following cases (non-exhaustive list):

  • force majeure or decision of the authorities ;
  • abnormal or fraudulent use of one or several Services by the Customer or by third parties
  • bugs and/or anomalies preventing the site from functioning;
  • maintenance operation(s);
  • use of the Service constituting a danger for the maintenance of the security or the stability of the whole of the VYB company's Services;
  • misappropriation of all or part of the Identifiers and more generally of any information, data whether sensitive, confidential or not;
  • intrusion or fraudulent maintenance of a third party in the system;
  • illicit extraction of data. IN NO EVENT SHALL VYB BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF THIS WEB SITE OR OTHER SITES OR RESOURCES LINKED TO OR ACCESSIBLE FROM OR THROUGH THIS WEB SITE, OR FOR THE USE, DOWNLOADING OR ACCESSING OF ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES, INCLUDING ANY FINANCIAL LOSS, LOSS OF PROGRAMS OR DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE. THIS EXCLUSION AND WAIVER OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED ON CONTRACT, WARRANTY, TORT OR ANY OTHER LEGAL THEORY.

 

Appendices

Annex 1: Provisions of the Consumer Code concerning the legal guarantee of conformity

Article L211-4

The seller is obliged to deliver goods in conformity with the contract and is responsible for any lack of conformity existing at the time of delivery.

He is also responsible for defects in conformity resulting from the packaging, the installation instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility.

Article L211-5

To be in conformity with the contract, the good must :

1° be fit for the purpose usually expected of similar goods and, where applicable :

- correspond to the description given by the seller and have the qualities that the seller has presented to the buyer in the form of a sample or model;

- have the qualities that a buyer may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;

2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L211-12

The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good.

Annex 2: Provisions of the Civil Code concerning the warranty against hidden defects

Article 1641

The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given only a lower price for it, if he had known of them.

Article 1648

The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.


top