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DELIVERIES & RETURNS

 

Every order placed on www.reikojeans.com can be delivered in metropolitan France (France and Corsica included), in some French Overseas Department and Territories**, in th European Union countries, in the USA, Taiwan, Australia, Canada, Israel and Lebanon. Deliveries are signed for upon receipt and an ID will be necessary.

 

DELIVERY DELAYS AND METHODS

METROPOLITAN FRANCE

Carrier

Price Delay of delivery

Standard delivery (Colissimo)

FREE 2 to 5 working days*

Parcel drop off points express delivery (Chronopost) 

12 euros 24h for every order placed before 10am*
Home express delivery (Chronopost) 15 euros 24h for every order placed before 10am*

* Deliveries are made from Mondays to Fridays only. With Chronopost, orders placed before 10am will be delivered the day after, otherwise it will take 48 hours (except for orders placed on Fridays which will be delivered on Mondays).

Overseas Departments and Territories**

Deliveries can be done in the following Overseas Departments and Territories :  Guadeloupe, Martinique, Reunion Island, St Barthelemy, Guyana, Mayotte, St Pierre and Miquelon.

Carrier

Price Delay of delivery
 Standard delivery (Colissimo)  20 euros 

 5 to 10 working days*

Express delivery (Chronopost) 25 euros

24 to 72h for every order placed before 10am*

INTERNATIONAL

Deliveries can be done in the following countries : Spain, Portugal, Germany, Belgium, Netherlands, Greece, Austria, Luxembourg, Ireland, Finland, Cyprus, Slovakia, Slovenia, Estonia, Malta, Italia, Switzerland, United Kingdom, United States, Taiwan, Denmark, Sweden, Norway, Australia, Canada, Israel and Lebanon.

Carrier

Country Price Delay of delivery

Standard delivery (FedEx Eco)

Switzerland, Spain, Portugal, Germany, Austria, Belgium, Luxembourg, Greece, United Kingdom, Malta, Cyprus, Italy, Estonia, Slovenia, Slovakia, Finland, Netherlands, Denmark, Sweden, Norway
15 euros
2 to 4 working days*
United States, Canada
25 euros 3 to 6 working days*
Israel, Lebanon 30 euros 4 to 6 working days*
Taiwan, Australia
35 euros 3 to 6 working days*

Express delivery (FedEx Express)

Switzerland, Spain, Portugal, Germany, Austria, Belgium, Luxembourg, Greece, United Kingdom, Malta, Cyprus, Italy, Estonia, Slovenia, Slovakia, Finland, Netherlands, Denmark, Sweden, Norway
20 euros 24h for every order placed before 10am*
United States, Canada
35 euros 24h to 48h for every order placed before 10am*
Israel, Lebanon 40 euros 48h to 72h for every order placed before 10am*
Taiwan, Australia
45 euros 24h to 48h for every order placed before 10am*

* Deliveries are made from Mondays to Fridays only. With FedEx Express, orders placed before 10am will be delivered the day after, otherwise it will take 48 hours (except for orders placed on Fridays which will be delivered on Mondays).

 

How to track my order ?

You can track your order at any time, directly on your customer account.


Here are the following status for your order :

• "Payment validated" : Your order is waiting for preparation 


•"Preparation"
 : Your order is being prepared in our warehouse

Warning: When this status appears, we will not be able to change your order

•"Delivering" : 
Your order has left our warehouse and is now on delivery

You can track the delivery directly on the website of the carrier. The tracking number will appear on your customer account, in "My Order history and details".

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Terms and Conditions of Returns

METROPOLITAN FRANCE

You can return any item ordered within the past 30 days from the deilvery date, without justification or penalties. 

Your item must be in perfect conditions : never being worn, or washed, or damaged, in its original packing and with the return form.

Every returned items will be totally refunded or a credit note will be generated, according to your demand.

In both cases, return fees are free if you are in metropolitan France. To do so, you can only use the prepaid stamp sent with your parcel.

To exchange an item, you must send it back to us and proceed to a new order with the credit note generated.

Register your return :

1) Log in to your account

2) Go on "Order history and details" section

On the corresponding order, check the item you wish to return and precise in the dedicated box if you want a REFUND or a CREDIT NOTE.

We will confirm your demand by email, within 24 hours or 1 working day.


4) Prepare your parcel with the items in the original packaging and with the return form. This document can be print out from you account, in "My merchandise returns" section.

5) Stick the prepaid stamp on the parcel and bring it to the Post Office.

INTERNATIONAL

You can return any item ordered within the past 30 days from the deilvery date, without justification or penalties. 

Your item must be in perfect conditions : never being worn, or washed, or damaged, in its original packing and with the return form.

Every returned items will be totally refunded or a credit note will be generated, according to your demand.

Return fees are at your expences except if you ask for a credit note (only for European countries). In that case, we will send you a prepaid stamp by email.

Register your return :

1) Log in to your account

2) Go on "Order history and details" section

On the corresponding order, check the item you wish to return and precise in the dedicated box if you want a REFUND or a CREDIT NOTE.

We will confirm your demand by email, within 24 hours or 1 working day. If you asked for a credit note, we will send you by email a prepaid stamp (only available for European countries).


4) Prepare your parcel with the items in the original packaging and with the return form. This document can be print out from you account, in "My merchandise returns" section.

5) Bring the parcel to the Post Office and send it back to the following address :

SNDR FASHIONING

ESHOP REIKO

17 Rue Thomas Edison 

25000 BESANCON

France


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DELAY OF REFUND

Our eshop https://www.reikojeans.com is committed to refund your returned items within 14 days maximum, from the day the parcel is received in our warehouse. Refunds are made directly on the credit card used for the payment or on the Paypal account used if you chose this method of payment. 


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